Cenikor Foundation
Houston, TX, USA
JOB SUMMARY: The Access Center Specialist is responsible for providing information and supporting all strategies of admissions to ensure an efficient process for those who seek treatment with Cenikor Foundation. SCHEDULE: Shifts available between Monday - Friday 8am - 7pm and Saturday - Sunday 8am - 5pm ESSENTIAL FUNCTIONS: Manage in-bound and out-bound phone calls, chats, and emails for the general public while providing program information and maintaining strict confidentiality on all client and Foundation matters. Conduct follow up outbound phone calls and maintain follow up outcomes through client contact and documentation. Respond to Crisis/Red Flag calls and refer to clinical staff if needed. Collect and enter client intake information into the appropriate medical service software system to create and/or update client records. Ensure documentation is concise, thorough, and accurate. Inform caller of items to bring and/ or not bring to appointment (including clothing,...