Mass Markets
Wichita, KS, USA
POSITION OVERVIEW: CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help in managing customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -: - POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives...