MCI Military Recruitment
Dallas, TX, USA
POSITION OVERVIEW: INBOUND CUSTOMER CARE AGENT We are looking for customer care representatives to support inbound customer service projects for a wide variety of clients. In this role, you will identify customers' needs, research every issue, provide solutions, and upsell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be patient, empathetic, and passionate communicators. This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position...