B-Stock
San Antonio, TX, USA
*JOB SUMMARY* We are looking for a Customer Experience Representative fluent in both English and Spanish. Someone who enjoys finding creative solutions to customers' inquiries, while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their businesses. While providing a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal. Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience. Many team members have defined their niche at B-Stock while maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them...