Hardees - Capstone Restaurant Group
Forsyth, GA, USA
Restaurant Shift Leader SUMMARY OF POSITION: The Shift Leader assists the Assistant Manager and General Manager with management activities and duties, ensuring all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Team Members are performing their job responsibilities and meeting all expectations in all areas of their job description. ESSENTIAL DUTIES: · Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner. · Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately. · Consistently enforces and maintains all quality, service and cleanliness standards. · Monitors and maintains proper staffing levels and labor costs. · Create a friendly atmosphere for Team Members and Guests. · Effectively train and...